tag:status.findock.com,2005:/historyFinDock Status - Incident History2024-03-29T11:32:55+01:00FinDocktag:status.findock.com,2005:Incident/194314772024-11-24T20:00:00+01:002023-12-13T21:53:19+01:00Nov 24, 2024 | Production Release - November '24<p><strong>THIS IS A SCHEDULED EVENT Nov <var data-var='date'>24</var>, <var data-var='time'>20:00</var> - <var data-var='time'>21:00</var> CET</strong></p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>21:53</var> CET</small><br><strong>Scheduled</strong> - The FinDock November '24 release will be pushed to Production. During this event features will be available with no disruptions in services. The release notes will be available on docs.findock.com the Wednesday before the Sandbox release.</p>tag:status.findock.com,2005:Incident/194314672024-10-27T20:00:00+01:002023-12-13T22:01:25+01:00Oct 27, 2024 | Sandbox Release - November '24<p><strong>THIS IS A SCHEDULED EVENT Oct <var data-var='date'>27</var>, <var data-var='time'>20:00</var> - <var data-var='time'>21:00</var> CET</strong></p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>20:00</var> CET</small><br><strong>Scheduled</strong> - The FinDock November '24 release will be pushed to Sandboxes. During this event features will be available with no disruptions in services. The release notes will be published on docs.findock.com the Wednesday before the Sandbox release.</p>tag:status.findock.com,2005:Incident/194314522024-09-29T20:00:00+02:002023-12-13T21:51:17+01:00Sep 29, 2024 | Production Release - September '24<p><strong>THIS IS A SCHEDULED EVENT Sep <var data-var='date'>29</var>, <var data-var='time'>20:00</var> - <var data-var='time'>21:00</var> CEST</strong></p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>21:51</var> CET</small><br><strong>Scheduled</strong> - The FinDock September '24 release will be pushed to Production. During this event features will be available with no disruptions in services. The release notes will be available on docs.findock.com the Wednesday before the Sandbox release.</p>tag:status.findock.com,2005:Incident/194314402024-09-01T20:00:00+02:002023-12-13T21:49:39+01:00Sep 01, 2024 | Sandbox Release - September '24<p><strong>THIS IS A SCHEDULED EVENT Sep <var data-var='date'>1</var>, <var data-var='time'>20:00</var> - <var data-var='time'>21:00</var> CEST</strong></p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>21:49</var> CET</small><br><strong>Scheduled</strong> - The FinDock September '24 release will be pushed to Sandboxes. During this event features will be available with no disruptions in services. The release notes will be published on docs.findock.com the Wednesday before the Sandbox release.</p>tag:status.findock.com,2005:Incident/194314312024-07-28T20:00:00+02:002023-12-13T21:48:02+01:00Jul 28, 2024 | Production Release - July '24<p><strong>THIS IS A SCHEDULED EVENT Jul <var data-var='date'>28</var>, <var data-var='time'>20:00</var> - <var data-var='time'>21:00</var> CEST</strong></p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>21:48</var> CET</small><br><strong>Scheduled</strong> - The FinDock July '24 release will be pushed to Production. During this event features will be available with no disruptions in services. The release notes will be available on docs.findock.com the Wednesday before the Sandbox release.</p>tag:status.findock.com,2005:Incident/194314162024-06-30T20:00:00+02:002023-12-13T22:00:57+01:00Jun 30, 2024 | Sandbox Release - July '24<p><strong>THIS IS A SCHEDULED EVENT Jun <var data-var='date'>30</var>, <var data-var='time'>20:00</var> - <var data-var='time'>21:00</var> CEST</strong></p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>20:00</var> CET</small><br><strong>Scheduled</strong> - The FinDock July '24 release will be pushed to Sandboxes. During this event features will be available with no disruptions in services. The release notes will be published on docs.findock.com the Wednesday before the Sandbox release.</p>tag:status.findock.com,2005:Incident/194314052024-05-26T20:00:00+02:002023-12-13T21:43:45+01:00May 26, 2024 | Production Release -May '24<p><strong>THIS IS A SCHEDULED EVENT May <var data-var='date'>26</var>, <var data-var='time'>20:00</var> - <var data-var='time'>21:00</var> CEST</strong></p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>21:43</var> CET</small><br><strong>Scheduled</strong> - The FinDock May '24 release will be pushed to Production. During this event features will be available with no disruptions in services. The release notes will be available on docs.findock.com the Wednesday before the Sandbox release.</p>tag:status.findock.com,2005:Incident/194313972024-04-28T20:00:00+02:002023-12-13T21:42:34+01:00Apr 28, 2024 | Sandbox Release - May '24<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>28</var>, <var data-var='time'>20:00</var> - <var data-var='time'>21:00</var> CEST</strong></p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>21:42</var> CET</small><br><strong>Scheduled</strong> - The FinDock May '24 release will be pushed to Sandboxes. During this event features will be available with no disruptions in services. The release notes will be published on docs.findock.com the Wednesday before the Sandbox release.</p>tag:status.findock.com,2005:Incident/203793892024-03-27T22:31:11+01:002024-03-27T22:31:11+01:00HOTIFX - SmartDebit processing for DDICA messages<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>22:31</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>22:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>17:09</var> CET</small><br><strong>Scheduled</strong> - A ProcessingHub component for DDICA messages was missed in the process handling update for our March '24 release, leading to blocked processes. This hotfix applies the intended updates to DDICA message processing.</p>tag:status.findock.com,2005:Incident/194313532024-03-24T21:00:56+01:002024-03-24T21:00:56+01:00Mar 24, 2024 | Production Release - March '24<p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>21:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>24</var>, <var data-var='time'>20:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>21:37</var> CET</small><br><strong>Scheduled</strong> - The FinDock March '24 will be pushed to Production. During this event features will be available with no disruptions in services. The release notes will be available on docs.findock.com the Wednesday before the Sandbox release.</p>tag:status.findock.com,2005:Incident/201605822024-03-04T22:33:53+01:002024-03-04T22:33:53+01:00HOTFIX - ProcessingHub enhancements for batch processes and Gift Aid security<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>22:33</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>22:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>22:26</var> CET</small><br><strong>Scheduled</strong> - With this hotfix, if a batch process runs into permission issues, FinDock will throw an invalid batch error with an error message in ProcessingHub Manager includes the fields where required permissions are missing so they can be fixed. In addition to this change, we are introducing a security enhancement for Gift Aid files which we have shared directly to customers.</p>tag:status.findock.com,2005:Incident/194312632024-02-25T21:00:56+01:002024-02-25T21:00:56+01:00Feb 25, 2024 | Sandbox Release - March '24<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>21:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>20:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>20:00</var> CET</small><br><strong>Scheduled</strong> - The FinDock March '24 release will be pushed to Sandboxes. During this event features will be available with no disruptions in services. The release notes will be published on docs.findock.com the Wednesday before the Sandbox release.</p>tag:status.findock.com,2005:Incident/194312882024-01-28T21:00:07+01:002024-01-28T21:00:07+01:00Jan 28, 2024 | Production Release -January '24<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>21:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>20:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>21:29</var> CET</small><br><strong>Scheduled</strong> - The FinDock January '24 release will be pushed to Production. During this event features will be available with no disruptions in services. The release notes will be available on docs.findock.com the Wednesday before the Sandbox release.</p>tag:status.findock.com,2005:Incident/196134472024-01-04T18:08:42+01:002024-01-04T18:08:42+01:00HOTFIX - ProcessingHub update for Redsys<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>18:08</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>18:03</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>18:02</var> CET</small><br><strong>Scheduled</strong> - This hotfix corrects a specific Redsys parameter handling issue in ProcessingHub that prevented some Redsys customers from collecting recurring credit card payments.</p>tag:status.findock.com,2005:Incident/195926122024-01-02T14:50:28+01:002024-01-02T14:50:28+01:00HOTFIX - Callout fix for WebHub and Notification Gateway<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>14:50</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>14:30</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>14:28</var> CET</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>14:28</var> CET</small><br><strong>Scheduled</strong> - This hotfix adds the callout fix introduced in the Jan. 24 release to the current production version (November '23 ) of FinDock. <br /><br />For more information, please see: https://docs.findock.com/release-notes-january-24#callout-implementation-update</p>tag:status.findock.com,2005:Incident/194311382023-12-30T21:01:02+01:002023-12-30T21:01:02+01:00Dec 30, 2023 | Sandbox Release - January '24<p><small>Dec <var data-var='date'>30</var>, <var data-var='time'>21:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>30</var>, <var data-var='time'>20:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>20:00</var> CET</small><br><strong>Scheduled</strong> - The FinDock January '24 release will be pushed to Sandboxes. During this event features will be available with no disruptions in services. The release notes will be published on docs.findock.com the Wednesday before the Sandbox release.</p>tag:status.findock.com,2005:Incident/194970672023-12-22T10:21:57+01:002023-12-22T10:21:57+01:00Slow performance - ProcessingHub and ProcessingHub Manager<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>10:21</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>10:21</var> CET</small><br><strong>Update</strong> - We have completed optimization actions to load the ProcessingHub Manager Tab and have monitored the situation. We can confirm that accessing the ProcessingHub Manager Tab now works as normal again.<br /><br />With this, both issues (1. performance degradation on ProcessingHub and 2. difficulties with accessing the ProcessingHub Manager Tab) will be marked as resolved. FinDock will continue monitoring the situation and evaluate how to prevent this in the future.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>20:56</var> CET</small><br><strong>Monitoring</strong> - To help resolve access issues to the ProcessingHub Manager Tab reported earlier, we have completed optimisation actions to load the ProcessingHub Manager tab. We will continue to closely monitor the situation and take further actions to further improve the availability of ProcessingHub Manager Tab.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>11:52</var> CET</small><br><strong>Identified</strong> - Current workloads on our Heroku apps are very high. As a result, some customers might have experienced slow or delayed processes on ProcessingHub, as well as unstable access to the ProcessingHub Manager Tab. We have completed actions to scale up ProcessingHub, so processes are back running at normal speed.<br />For ProcessingHub Manager Tab, we are currently taking actions to scale up capacity as we continue to closely monitor the situation.</p>tag:status.findock.com,2005:Incident/193155652023-12-04T20:06:29+01:002023-12-04T20:06:29+01:00Hotfix for Vipps mandate management<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>20:06</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>20:01</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>16:59</var> CET</small><br><strong>Scheduled</strong> - This hotfix for the Vipps package improves FinDock handling of new mandates. In certain cases, when a new agreement is activated in Vipps, FinDock did not create a mandate as expected. To help eliminate such cases, FinDock now creates a Mandate record earlier in the initial payment intent processing, which is then updated based on notifications from Vipps. The FinDock Heart Beat also regularly checks for updates of Vipps mandates that are pending registration. In addition, the payment intent Id has been added to the Vipps callout message to improve traceability.</p>tag:status.findock.com,2005:Incident/192330432023-11-28T17:20:29+01:002023-11-28T17:20:29+01:00Data load errors on ProcessingHub<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>17:20</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>12:19</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>10:59</var> CET</small><br><strong>Identified</strong> - The errors are caused by a change in our Nov. ’23 release to production. We have rolled back the changes and are working on a new fix for the original issue.</p>tag:status.findock.com,2005:Incident/157200352023-11-26T21:00:57+01:002023-11-26T21:00:57+01:0026/11/'23 Production Release - November '23<p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>21:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>26</var>, <var data-var='time'>20:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>11:52</var> CET</small><br><strong>Scheduled</strong> - The FinDock November '23 release will be pushed to Production. During this event features will be available with no disruptions in services. The release notes will be available on www.docs.findock.com the Wednesday before the Sandbox release.</p>tag:status.findock.com,2005:Incident/190685122023-11-08T17:00:00+01:002023-11-09T10:13:17+01:00Heroku incident and resolution<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>17:00</var> CET</small><br><strong>Resolved</strong> - As reported by Heroku (https://status.heroku.com/incidents/2603), there was an upstream DNS incident yesterday that temporarily impacted FinDock WebHub processing. Performance returned to normal when the incident was resolved. No follow-up actions are required.</p>tag:status.findock.com,2005:Incident/189907532023-11-01T17:36:39+01:002023-11-01T17:36:39+01:00ProcessingHub update<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>17:36</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>17:04</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>17:02</var> CET</small><br><strong>Scheduled</strong> - As announced with the Nov. '23 release to sandbox, this is a planned update to include a ProcessingHub improved to the release scope.</p>tag:status.findock.com,2005:Incident/157200242023-10-29T20:38:56+01:002023-10-29T20:38:56+01:0029/10/'23 Sandbox Release - November '23<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>20:38</var> CET</small><br><strong>Completed</strong> - Release is successfully done. As part of our post release testing we’ve noticed an issue with our Improved processing resiliency update. To mitigate the issue we have rolled back this specific change to ensure continuity. We will investigate this further and plan to release this change at a later moment this week.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>20:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>11:49</var> CET</small><br><strong>Scheduled</strong> - The FinDock November '23 release will be pushed to Sandboxes. During this event features will be available with no disruptions in services. The release notes will be published on www.docs.findock.com the Wednesday before the Sandbox release.</p>tag:status.findock.com,2005:Incident/189225782023-10-25T13:47:37+02:002023-10-25T13:47:37+02:00HOTFIX - SIX Saferpay failure page redirect fix<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>13:47</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>13:46</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>13:02</var> CEST</small><br><strong>Scheduled</strong> - This hotfix corrects a backend configuration error in WebHub which caused failed payments through SIX Saferpay to end in a 500 error rather than redirecting to the expected failure page.</p>tag:status.findock.com,2005:Incident/157200172023-09-24T21:00:57+02:002023-09-24T21:00:58+02:0024/09/'23 Production Release - September '23<p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>21:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>20:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>27</var>, <var data-var='time'>11:48</var> CET</small><br><strong>Scheduled</strong> - The FinDock September '23 release will be pushed to Production. During this event features will be available with no disruptions in services. The release notes will be available on www.docs.findock.com the Wednesday before the Sandbox release.</p>