All Systems Operational

About This Site

Here you can find the actual status of our services. If there are any incidents known to us they will be posted and updated here. You can also find when we perform Maintenance to any of our systems. Subscribe to be notified of new Incidents, Maintenance and next releases. Have a look at https://docs.findock.com/release-notes for a full overview of our upcoming releases.

- For the status of your specific Salesforce instance, please visit https://status.salesforce.com/.
- For the status of Heroku, please visit https://status.heroku.com/.

If you wish to report an incident, please visit https://findock.com/support

Uptime over the past 90 days. View historical uptime.
FinDock Core & Source packages ? Operational
90 days ago
100.0 % uptime
Today
File processing (ProcessingHub) ? Operational
90 days ago
99.7 % uptime
Today
(Online) Payment API / Payment Service Providers ? Operational
90 days ago
100.0 % uptime
Today
Notifications from Payment Service Providers (WebHub) ? Operational
90 days ago
100.0 % uptime
Today
Giving pages Operational
90 days ago
100.0 % uptime
Today
Sandboxes Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Sep 28, 2025 | Production Release - September '25 Sep 28, 2025 20:00-22:00 CEST

The FinDock September '25 release will be pushed to Production. During this event features will be available with no disruptions in services. The release notes will be available on docs.findock.com the Wednesday before the Sandbox release.
Posted on Dec 27, 2024 - 10:09 CET

Nov 2, 2025 | Sandbox Release - November '25 Nov 2, 2025 20:00-22:00 CET

The FinDock November '25 release will be pushed to Sandboxes. During this event features will be available with no disruptions in services. The release notes will be published on docs.findock.com the Wednesday before the Sandbox release.
Posted on Dec 27, 2024 - 10:10 CET

Nov 30, 2025 | Production Release - November '25 Nov 30, 2025 20:00-22:00 CET

The FinDock November '25 release will be pushed to Production. During this event features will be available with no disruptions in services. The release notes will be available on docs.findock.com the Wednesday before the Sandbox release.
Posted on Dec 27, 2024 - 10:11 CET
Sep 3, 2025

No incidents reported today.

Sep 2, 2025
HOTFIX: Norway KID and Mollie retries
Completed - The scheduled maintenance has been completed.
Sep 2, 20:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 19:00 CEST
Scheduled - This hotfix resolves two issues. The first, Norway KID, was an issue that in certain scenarios could lead to a customer ID being reused for different customers due to how the last provisioned customer ID was stored and fetched across different mandate creation methods. This has now been fixed to ensure all creation methods properly handle the last provisioned customer ID. For Mollie retries, we identified a potential double collection scenario where an unhandled exception leads to payment creation at Mollie as well as a retry (and potential duplicate payment) from FinDock. This is resolved by no longer retrying unhandled exceptions.
Sep 2, 16:30 CEST
Sep 1, 2025

No incidents reported.

Aug 31, 2025
Aug 31, 2025 | Sandbox Release - September '25
Completed - The scheduled maintenance has been completed.
Aug 31, 22:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 20:00 CEST
Scheduled - The FinDock September '25 release will be pushed to Sandboxes. During this event features will be available with no disruptions in services. The release notes will be published on docs.findock.com the Wednesday before the Sandbox release.
Dec 27, 10:08 CET
Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025
Hotfix - Vipps idempotency
Completed - The scheduled maintenance has been completed.
Aug 28, 20:31 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 20:00 CEST
Scheduled - To prevent potential double collections through Vipps, this hotfix adds an Idempotency Key to Vipps callouts which will block any duplicate payment instruction. The idempotency value is a unique value generated by FinDock.
Aug 28, 16:57 CEST
Aug 27, 2025

No incidents reported.

Aug 26, 2025
Hotfix - Logging enhancement for Vipps and Core packages
Completed - The scheduled maintenance has been completed.
Aug 26, 20:54 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 20:00 CEST
Scheduled - We are adding more logging to Vipps and Core packages (queueable framework) to gather information on why in certain scenarios, the PSP integration experiences double collections. The errors are transient and non-reproducible, making root cause analysis difficult. With the additional logging, we expect to be able to capture the details needed to determine the root cause should the issue arise again.
Aug 26, 16:47 CEST
Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Hotfix- Giving Pages & PayLinks field selection reset
Completed - The scheduled maintenance has been completed.
Aug 21, 19:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 19:00 CEST
Scheduled - This hotfix corrects an issue in WebHub that caused fields on Giving Pages and PayLinks to reset to their default values after a payer has made a selection and moved to another field or the next step on the payment form. This could lead to incorrect data in the payment intent message.
Aug 21, 16:40 CEST
Aug 20, 2025

No incidents reported.

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