Some customers have seen ProcessingHub being unexpectedly disconnected with a generic “expired access/refresh token” error from Salesforce. We are actively investigating the root cause. We have contacted customers directly whom we know have been impacted. We keep on monitoring all connection and reach out if it happens to your Salesforce environment. If you notice it is disconnected, you can reconnect from FinDock Setup > Connect. The initial sync with ProcessingHub may take some time for large data volumes. We sincerely apologize for the inconvenience.
Posted Jul 27, 2026 - 11:30 CEST
This incident affects: File processing (ProcessingHub).