All Systems Operational

About This Site

Here you can find the actual status of our services. If there are any incidents known to us they will be posted and updated here. You can also find when we perform Maintenance to any of our systems. Subscribe to be notified of new Incidents, Maintenance and next releases. Have a look at https://docs.findock.com/release-notes for a full overview of our upcoming releases.

- For the status of your specific Salesforce instance, please visit https://status.salesforce.com/.
- For the status of Heroku, please visit https://status.heroku.com/.

If you wish to report an incident, please visit https://findock.com/support

FinDock Core & Source packages ? Operational
90 days ago
100.0 % uptime
Today
File processing (ProcessingHub) ? Operational
90 days ago
100.0 % uptime
Today
(Online) Payment API / Payment Service Providers ? Operational
90 days ago
100.0 % uptime
Today
Notifications from Payment Service Providers (WebHub) ? Operational
90 days ago
100.0 % uptime
Today
Giving pages Operational
90 days ago
100.0 % uptime
Today
Sandboxes Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
The FinDock March '25 release will be pushed to Sandboxes. During this event features will be available with no disruptions in services. The release notes will be published on docs.findock.com the Wednesday before the Sandbox release.
Posted on Dec 27, 2024 - 10:01 CET
The FinDock March '25 release will be pushed to Production. During this event features will be available with no disruptions in services. The release notes will be available on docs.findock.com the Wednesday before the Sandbox release.
Posted on Dec 27, 2024 - 10:02 CET
Apr 27, 2025 | Sandbox Release - May '25 Apr 27, 2025 20:00-22:00 CEST
The FinDock May '25 release will be pushed to Sandboxes. During this event features will be available with no disruptions in services. The release notes will be published on docs.findock.com the Wednesday before the Sandbox release.
Posted on Dec 27, 2024 - 10:03 CET
May 25, 2025 | Production Release - May '25 May 25, 2025 20:00-22:00 CEST
The FinDock May '25 release will be pushed to Production. During this event features will be available with no disruptions in services. The release notes will be available on docs.findock.com the Wednesday before the Sandbox release.
Posted on Dec 27, 2024 - 10:04 CET
Jun 29, 2025 | Sandbox Release - July '25 Jun 29, 2025 20:00-22:00 CEST
The FinDock July '25 release will be pushed to Sandboxes. During this event features will be available with no disruptions in services. The release notes will be published on docs.findock.com the Wednesday before the Sandbox release.
Posted on Dec 27, 2024 - 10:05 CET
The FinDock July '25 release will be pushed to Production. During this event features will be available with no disruptions in services. The release notes will be available on docs.findock.com the Wednesday before the Sandbox release.
Posted on Dec 27, 2024 - 10:06 CET
The FinDock September '25 release will be pushed to Sandboxes. During this event features will be available with no disruptions in services. The release notes will be published on docs.findock.com the Wednesday before the Sandbox release.
Posted on Dec 27, 2024 - 10:08 CET
The FinDock September '25 release will be pushed to Production. During this event features will be available with no disruptions in services. The release notes will be available on docs.findock.com the Wednesday before the Sandbox release.
Posted on Dec 27, 2024 - 10:09 CET
The FinDock November '25 release will be pushed to Sandboxes. During this event features will be available with no disruptions in services. The release notes will be published on docs.findock.com the Wednesday before the Sandbox release.
Posted on Dec 27, 2024 - 10:10 CET
The FinDock November '25 release will be pushed to Production. During this event features will be available with no disruptions in services. The release notes will be available on docs.findock.com the Wednesday before the Sandbox release.
Posted on Dec 27, 2024 - 10:11 CET
Past Incidents
Feb 7, 2025

No incidents reported today.

Feb 6, 2025

No incidents reported.

Feb 5, 2025
Completed - The scheduled maintenance has been completed.
Feb 5, 20:59 CET
Scheduled - This hotfix resolves an issue which caused the wrong Thank You page to be used for Giving Pages in orgs that also use PayLinks.
Feb 5, 19:05 CET
Feb 4, 2025
Completed - The scheduled maintenance has been completed.
Feb 4, 22:15 CET
Scheduled - We have deployed two patches to address fixes in both Sandbox and Production environments.

The first hotfix rolls back changes to the ProcessingHub backend that were not intended for the Jan. '25 production release. The changes were causing valid XML files to fail with an (incorrect) XML validation error. Retrying the failed process would clear the error.

The second hotfix resolves an issue which prevented the GoCardless charge back notification handling fix in the Jan. '25 release (https://docs.findock.com/release-notes/release-notes-january-25#gocardless-charge-back-notification-failures) from working for payments collected prior to the release. FinDock will now use a fallback data point, the non-indexed Payment Reference field on Inbound Report, for charge back handling when no Payment Intent Id is available.

Feb 4, 22:00 CET
Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025
Resolved - Over the past few days, we have monitored the issue and restarted stalled processes that were impacted. Recently, we have not observed any further issues. Given this, we will proceed with closing the matter while continuing to work with Salesforce to ensure a resolution before our next release. If you experience any related issues, please let us know.
Jan 31, 13:24 CET
Update - To help mitigate the permission set group issue we determined we can trigging adding permission sets from activated packages to FinDock permission set groups through another Core update. This update is being pushed right now. The update does not introduce functional changes. When the update is installed, FinDock adds permission sets from packages to the groups, and the group permissions are recalculated. This update should unblock FinDock functionality, but please note that you will still need to check and potentially re-make customizations you added to FinDock permission set groups.
Jan 29, 12:37 CET
Monitoring - Orgs that use FinDock permission set groups (https://docs.findock.com/setup/permission-set-groups) may be seeing permission-related errors after the January '25 production release.

NOTE: Customers that use classic permission sets are not impacted!

This is related to a Salesforce issue that unfortunately was not fully resolved by Salesforce.

For certain orgs, when an ISV package is installed or updated, permission set groups may be reset. This removes customizations such as permission sets added from other FinDock packages and your own changes, like a muting permission set. Please follow the steps we have outlined in this new FAQ (https://docs.findock.com/faq/why-are-findock-permission-group-changes-reset) to check and restore FinDock permission set groups.

Jan 28, 16:31 CET
Jan 30, 2025

No incidents reported.

Jan 29, 2025
Jan 28, 2025
Postmortem - Read details
Jan 28, 10:58 CET
Resolved - We have not observed any new occurrences of the issue and have therefore closed the incident.

The root cause of the incident was due to performance-related enhancements (https://docs.findock.com/release-notes/release-notes-november-24#general-performance-enhancements) resulted in FinDock incorrectly identifying the encryption status of certain orgs. This caused an empty encryption key error for these orgs that prevented processes from being run. This is now resolved.

Jan 28, 10:54 CET
Monitoring - We have implemented a fix and retried all previously blocked processes affected by the customer encryption key error. As a result, all customers have been unblocked. We will continue monitoring the issue closely for any new occurrences.
Jan 27, 17:03 CET
Update - We continue to work on the fix. Ongoing monitoring and testing have revealed that some unique scenarios still cause the issue, even with the fix applied. We appreciate your patience as we work towards a comprehensive solution.
Jan 27, 15:03 CET
Update - A fix is available and currently being tested. With this fix a bug is resolved that incorrectly identified the encryption status of certain orgs. Processes blocked during the incident will be retried by FinDock. No customer action is required.
Jan 27, 12:05 CET
Identified - We have identified the root cause and are working on a fix to unblock all blocked processes and prevent any new blocked process.
Jan 27, 11:27 CET
Investigating - Some customers are reporting an empty encryption key error since the Jan. '25 release to production. We are actively investigating the problem and will issue a fix as soon as possible.
Jan 27, 10:19 CET
Jan 27, 2025
Postmortem - Read details
Jan 28, 10:57 CET
Resolved - A fix has been implemented and all affected GivingPages are fully operational again.
Jan 27, 17:27 CET
Identified - Some GivingPages are experiencing issues with images and fonts not rendering. Payment functionality remains unaffected, and the pages can still be used to complete transactions. FinDock has identified the issue and is working on a fix, which we intend to deploy tonight.
Jan 27, 16:42 CET
Postmortem - Read details
Jan 28, 10:56 CET
Resolved - This incident has been resolved. A few affected customers might now run into the "Custom Encryption Key is empty" for which updates are provided via this incident: https://status.findock.com/incidents/ft89qm2802jw
Jan 27, 16:31 CET
Identified - We have identified the problem and are now working on a fix. Once the fix is available, we will restart all blocked processes.
Jan 27, 12:26 CET
Investigating - Some UK customers that use our Bacs package are reporting an 'Undefined column" since the Jan. '25 release to production. We are actively investigating the problem and will issue a fix as soon as possible.
Jan 27, 10:35 CET
Jan 26, 2025
Completed - The scheduled maintenance has been completed.
Jan 26, 22:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 20:00 CET
Scheduled - The FinDock January '25 release will be pushed to Production. During this event features will be available with no disruptions in services. The release notes will be available on docs.findock.com the Wednesday before the Sandbox release.
Dec 27, 09:58 CET
Jan 25, 2025

No incidents reported.

Jan 24, 2025

No incidents reported.