All Systems Operational

About This Site

Here you can find the actual status of our services. If there are any incidents known to us they will be posted and updated here. You can also find when we perform Maintenance to any of our systems. Subscribe to be notified of new Incidents, Maintenance and next releases. Have a look at https://docs.findock.com/release-notes for a full overview of our upcoming releases.

- For the status of your specific Salesforce instance, please visit https://status.salesforce.com/.
- For the status of Heroku, please visit https://status.heroku.com/.

If you wish to report an incident, please visit https://findock.com/support

Uptime over the past 90 days. View historical uptime.
FinDock Core & Source packages Operational
90 days ago
100.0 % uptime
Today
File processing (ProcessingHub) Operational
90 days ago
100.0 % uptime
Today
(Online) Payment API / Payment Service Providers Operational
90 days ago
100.0 % uptime
Today
Notifications from Payment Service Providers (WebHub) Operational
90 days ago
100.0 % uptime
Today
Giving pages Operational
90 days ago
100.0 % uptime
Today
Sandboxes Operational
FinDock Knowledge Base Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

July 19, 2026 | Production Release - July '26 Jul 19, 2026 20:00-22:00 CEST

The FinDock July '26 release will be pushed to Production. During this event features will be available with no disruptions in services. The release notes will be available on docs.findock.com the Wednesday before the Sandbox release.
Posted on Jun 11, 2026 - 13:47 CEST
Jul 16, 2026

No incidents reported today.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026
HOTFIX - PayPal payment profiles for one-time payments
Completed - The scheduled maintenance has been completed.
Jul 2, 20:38 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 20:00 CEST
Scheduled - This hotfix resolves an issue caused by the PayPal redirect flow change in the May '26 release which resulted in Payment Profile records not being created for one-time payments. Though not required for collecting the payment, a Payment Profile record is expected and contain useful payment-related data. PayPal payment processing now creates the Payment Profile record as part of Guided Matching when processing the CHECKOUT.ORDER.APPROVED webhook event from PayPal.

RECOMMENDED ACTION: If you need payment profiles for one-time payments, please re-run Guided Matching on inbound reports with subtype CHECKOUT.ORDER.APPROVED that were created since the May '26 release.
Jul 2, 10:42 CEST
HOTFIX: WebHub connection lost due to rate limit
Completed - The scheduled maintenance has been completed.
Jul 2, 15:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 14:00 CEST
Scheduled - This hotfix resolves an issue with the new connected app security enhancements related to token refreshing. Due to a logic error in cache handling, token refreshes caused a loop that resulted in a Login Rate Exceeded error with Salesforce. This has now be fixed to caching properly handles the new token refresh requirements. We are continuing our elevated monitoring as a precaution. At this time, no custom actions are required.
Jul 2, 12:02 CEST
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