All Systems Operational

About This Site

Here you can find the actual status of our services. If there are any incidents known to us they will be posted and updated here. You can also find when we perform Maintenance to any of our systems. Subscribe to be notified of new Incidents, Maintenance and next releases. Have a look at https://docs.findock.com/release-notes for a full overview of our upcoming releases.

- For the status of your specific Salesforce instance, please visit https://status.salesforce.com/.
- For the status of Heroku, please visit https://status.heroku.com/.

If you wish to report an incident, please visit https://findock.com/support

Uptime over the past 90 days. View historical uptime.
FinDock Core & Source packages ? Operational
90 days ago
100.0 % uptime
Today
File processing (ProcessingHub) ? Operational
90 days ago
99.7 % uptime
Today
(Online) Payment API / Payment Service Providers ? Operational
90 days ago
100.0 % uptime
Today
Notifications from Payment Service Providers (WebHub) ? Operational
90 days ago
100.0 % uptime
Today
Giving pages Operational
90 days ago
100.0 % uptime
Today
Sandboxes Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Jun 29, 2025 | Sandbox Release - July '25 Jun 29, 2025 20:00-22:00 CEST

The FinDock July '25 release will be pushed to Sandboxes. During this event features will be available with no disruptions in services. The release notes will be published on docs.findock.com the Wednesday before the Sandbox release.
Posted on Dec 27, 2024 - 10:05 CET

Jul 27, 2025 | Production Release - July '25 Jul 27, 2025 20:00-22:00 CEST

The FinDock July '25 release will be pushed to Production. During this event features will be available with no disruptions in services. The release notes will be available on docs.findock.com the Wednesday before the Sandbox release.
Posted on Dec 27, 2024 - 10:06 CET

Aug 31, 2025 | Sandbox Release - September '25 Aug 31, 2025 20:00-22:00 CEST

The FinDock September '25 release will be pushed to Sandboxes. During this event features will be available with no disruptions in services. The release notes will be published on docs.findock.com the Wednesday before the Sandbox release.
Posted on Dec 27, 2024 - 10:08 CET

Sep 28, 2025 | Production Release - September '25 Sep 28, 2025 20:00-22:00 CEST

The FinDock September '25 release will be pushed to Production. During this event features will be available with no disruptions in services. The release notes will be available on docs.findock.com the Wednesday before the Sandbox release.
Posted on Dec 27, 2024 - 10:09 CET

Nov 2, 2025 | Sandbox Release - November '25 Nov 2, 2025 20:00-22:00 CET

The FinDock November '25 release will be pushed to Sandboxes. During this event features will be available with no disruptions in services. The release notes will be published on docs.findock.com the Wednesday before the Sandbox release.
Posted on Dec 27, 2024 - 10:10 CET

Nov 30, 2025 | Production Release - November '25 Nov 30, 2025 20:00-22:00 CET

The FinDock November '25 release will be pushed to Production. During this event features will be available with no disruptions in services. The release notes will be available on docs.findock.com the Wednesday before the Sandbox release.
Posted on Dec 27, 2024 - 10:11 CET
Jun 21, 2025

No incidents reported today.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025
HOTFIX - ProcessingHub enhancement for payment schedules
Completed - The scheduled maintenance has been completed.
Jun 17, 18:05 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 18:00 CEST
Scheduled - In certain cases reported, for example, with SmartDebit collections in LDV orgs, FinDock might close a payment schedule run before ProcessingHub has completed pushing updated data back to Salesforce, potentially leading to installments with an incorrect status. This hotfix introduces new control measures to ensure related processes running in parallel on Heroku are completed in the expected sequence.
Jun 17, 16:00 CEST
Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025
Salesforce Ongoing Incident Impacting FinDock
Resolved - The incident with Salesforce Services (https://status.salesforce.com/generalmessages/10001540) is now resolved. Based on our investigations, there are no further ongoing payment processing disruptions. We have identified and unblocked customers that were affected and in touch with others still needing assistance. In some cases, mandate and payment schedules that where schedules to run yesterday did not successfully start on ProcessingHub. You may want to check yesterday's schedules to ensure they ran as expected. If you still run into issues ,you can contact FinDock Support.
Jun 11, 11:39 CEST
Update - The impact of an incident with Salesforce Services (https://status.salesforce.com/generalmessages/10001540) appears to be subsiding. We are now investing if there are any actions FinDock can take to help customers recover from payment processing disruptions.
Jun 11, 08:14 CEST
Identified - The incident with Salesforce Services (https://status.salesforce.com/generalmessages/10001540) has seen some promising development. However, FinDock customers continue to experience disruptions, including connections issues with PSPs, blocked processes that FinDock also cannot access or resolve, processes not starting as expected, and general ProcessingHub connection instability. We are hopeful the incident will be resolved soon given the latest updates from Salesforce.
Jun 10, 17:46 CEST
Investigating - Due to an ongoing incident with Salesforce Services(https://status.salesforce.com/generalmessages/10001540), some FinDock processes, particular those running on ProcessingHub, may fail or appear stuck. We are monitoring the situation closely. Currently we have not identified actions FinDock can take to help mitigate the impact.
Jun 10, 11:12 CEST
Jun 10, 2025
Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

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